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Section 1
General Terms and Conditions & Applicability
HiBet (hereinafter referred to as the "Platform" or "we") is an online betting and gaming service provider operating in Bangladesh. These Terms and Conditions apply to all HiBet users ("you" or "member").
By registering with HiBet, you are considered to have automatically accepted all of these terms. It is therefore important to read the full terms and conditions before registering.
HiBet reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated terms. For significant changes, users will be notified via SMS to their registered mobile number or through in-app notifications.
- These terms and conditions are available in both English and Bengali. In the event of any dispute, the Bengali version shall prevail.
- An internet connection and a compatible device are required to use HiBet's services.
- Accessing HiBet through any third-party app or website is strictly prohibited.
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Section 2
Account Registration & Eligibility
Opening an account on HiBet requires meeting certain eligibility criteria, which are in place to ensure user safety and legal compliance.
1
Age Verification
The date of birth provided at registration is verified. Accounts found to belong to users under 18 will be cancelled.
2
Single Account Only
One person, one mobile number, one account. Multiple accounts are not permitted.
3
Accurate Information Required
Your name, mobile number, and address must all be accurate and truthful.
4
Password Security
Keep your account password confidential. Sharing it with others is strictly prohibited.
KYC (Know Your Customer) Verification: A copy of your National ID or passport may be required for withdrawals above a certain amount.
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Section 3
Deposit, Withdrawal & Payment Policy
HiBet's financial transaction rules are transparent and user-friendly. All transactions are conducted in Bangladeshi Taka (BDT).
| Subject |
Deposit |
Withdrawal |
| Minimum Amount | ৳300 | ৳500 |
| Maximum (Daily) | ৳5,00,000 | ৳2,00,000 |
| Processing Time | Instant | Up to 10 minutes |
| Fee | Zero | Zero |
| Method | BKash, Nagad, Rocket, Bank | BKash, Nagad, Rocket, Bank |
- Withdrawals can only be made to the same payment method used for the original deposit.
- If the account name does not match the name on the mobile banking account, withdrawals may be delayed.
- Deposits from another person's bKash/Nagad number are not accepted.
- HiBet may request additional verification for any transaction deemed suspicious.
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Section 4
Betting Rules
The following betting rules at HiBet apply to all matches and events. They are designed to ensure a fair playing environment for everyone.
Once a bet is confirmed, it cannot be changed or cancelled. However, if the cash-out feature is active, a partial withdrawal may be possible under certain conditions.
- If a match is abandoned or postponed indefinitely, bets are generally refunded.
- If incorrect odds are displayed due to a technical error, HiBet reserves the right to void the affected bets.
- Odds in live betting change continuously; the odds at the time a bet is placed are final.
- Betting based on match fixing or insider information is strictly prohibited.
- Attempting to generate artificial profit by placing opposing bets on the same event ("arbitrage betting") is strictly prohibited.
For rules specific to cricket, football, or any other sport, the decisions of that sport's international governing body shall be considered final.
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Section 5
Bonus & Promotions Terms
HiBet's bonus and promotion programs offer users additional benefits. However, these benefits come with specific conditions that all users must follow.
- The Welcome Bonus applies to first-time registered accounts only.
- A wagering requirement (5x–20x the bonus amount) must be met before any bonus withdrawal.
- Each bonus has a limited validity period — typically 7 to 30 days. Any unused bonus will expire at the end of this period.
- Multiple bonus offers cannot be used simultaneously unless explicitly permitted.
- If bonus abuse is detected — such as using multiple accounts or providing false information — the bonus will be voided and the account suspended.
- Referral Bonus: The bonus will not apply if both accounts are operated from the same device or network.
HiBet reserves the right to modify, suspend, or cancel bonus program terms at any time. Please visit the Promotions page for the latest bonus terms.
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Section 6
Prohibited Activities & Penalties
The following activities are strictly prohibited on HiBet. If any such activity is detected, the account will be permanently suspended and the balance may be forfeited.
- Creating or operating multiple accounts.
- Placing bets using automated bots or software.
- Transactions made using stolen payment information.
- Laundering money or transferring illegal funds through HiBet.
- Attempting to gain unauthorized access to another user's account.
- Intentionally exploiting any vulnerability or bug in the platform.
In serious cases (such as money laundering or fraud), information may be disclosed to law enforcement agencies.
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Section 7
Responsible Gaming Policy
HiBet believes betting is a form of entertainment — not a source of income. We encourage all users to play responsibly. Our platform offers several self-protection tools to help you stay in control.
Deposit Limit
Set your own daily, weekly, or monthly deposit limits.
Time Limit
Limit your daily session time. Auto logout activates after the set time has elapsed.
Cooling-Off Period
Temporarily pause your account for a set period (1–30 days).
Self-Exclusion
Enroll in a long-term self-exclusion program (3 months – 5 years).
For more information, visit our Responsible Gaming View page.
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Section 8
Account Closure & Suspension
HiBet reserves the right to suspend or permanently close an account under the following circumstances:
- Where clear evidence of a breach of terms and conditions is found.
- At the user's request (self-exclusion or voluntary closure).
- Due to extended inactivity (12 months).
- Any available balance at the time of account closure (excluding bonuses) will be eligible for withdrawal.
If you wish to close your account, please contact support. Accounts under self-exclusion cannot be reactivated before the specified period ends.
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Section 9
Privacy & Data Protection
HiBet takes users' personal data seriously. Our full privacy policy On this page will be available.
- Information provided at registration is used solely for the purpose of delivering our services.
- Financial transaction data is stored on a separate encrypted server.
- Personal information is never sold for marketing or third-party purposes.
- Where required by law, necessary information may be disclosed to the relevant government authorities.
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Section 10
Dispute Resolution & Governing Law
Any dispute between HiBet and a user will first be addressed through our support team. An initial response will be provided within 48 hours of contacting support.
1
First Step
Submit a detailed complaint via live chat or email. Keep your reference number for your records.
2
Review
HiBet's dispute resolution team will review the matter and respond within 5–7 business days.
3
Final Decision
If you are not satisfied with HiBet's decision, the matter may be referred to independent arbitration.
These Terms and Conditions are governed by the applicable laws of Bangladesh. Any disputes shall fall under the exclusive jurisdiction of the courts of Dhaka.
FAQs
Terms and Conditions – Frequently Asked Questions
The app failing to open or running an outdated version can happen for a few reasons. First, check that your phone has a stable internet connection. If the app won't load, close it completely and relaunch it. Regarding updates: the HiBet app is not available on Google Play or the Apple App Store — it must be downloaded directly from the HiBet website. If you see a "New version available" notification when opening the app, update from there. On Android, make sure "Install from unknown sources" is enabled in your settings. If the app won't open at all, clear your phone's cache (Settings → Apps → HiBet → Clear Cache). If the problem persists, uninstall the app and download a fresh copy from the HiBet site. For any technical issues, contact live chat support for a quick resolution.
Yes, HiBet's responsible gaming tools are fully active and genuinely helpful to use. Log in to your profile and go to the "Responsible Gaming" menu. From there, you can set several types of limits. First, Deposit Limit — set a maximum deposit amount on a daily, weekly, or monthly basis. Second, Session Time Limit — your account will automatically log out after a set number of hours. Third, Cooling-Off — pause your account for 1 to 30 days, during which you will not be able to log in. Fourth, Self-Exclusion — take a long-term break lasting anywhere from 3 months to 5 years. Once self-exclusion is activated, it cannot be cancelled before the period ends. Decreasing a limit takes effect immediately, while increasing one is subject to a 24-hour cooling-down period.